Support Articles

PRINTING 100% POLYESTER WITH IMAGE ARMOR ULTRA We've been hearing a lot lately about this pretreatment, this ink, etc. that will allow us to print on polyester fabrics. For the last 4 years Image Armor pretreatments have allowed this to be accomplished. Fortunately with over the past several years we've...

For long term functionality we recommend a weekly cleaning and oiling of the rail systems in the Viper MAXX. This preventative maintenance will help keep the rail system running smoothly and you pretreating without any issues.

Eventually you will need to remove the spray tip in the Viper MAXX. It's easy to do. Here we show how to remove it, replace with a new tip, and use the SPRAY TIP GUAGE to perfectly align the spray tip to the platen so you get that perfect spray...

The Viper MAXX has an individual job counter that shows the total number of sprays completed for that particular job or for the entire day. The Job Counter can be reset at any time - here we show you how.

Setting the Date and Time is a simple procedure to do on the Viper MAXX DTG direct to garment pretreating machine. Here we show you how to do it quickly and easily.  

The Viper MAXX DTG Pretreatment Machine has a built in AutoClean feature that sprays a little bit of pretreatment through the spray tip after a period of inactivity. This is designed to help keep the spray tip open and wet during the course of a normal day of printing if...

The Viper MAXX DTG Pretreatment Machine utilizes "STEPS" between each spray pass. This allows the user to achieve the perfect spray pattern every time by adjusting the STEPS to "mate" up each spray pass no matter the spray tip or wear the tip might have incurred over time.

The Viper MAXX DTG Pretreatment Machine has 30 individual custom spray presets. Here we look at how to use the 4 standard preset buttons, change their values, and then add new custom spray presets to the Viper MAXX.  

The Viper MAXX DTG Pretreatment Machine allows for almost an unlimited spray application. You can spray a small left chest to an oversized spray area with the unique MAXX Stepping system. Here we show how to set and adjust where the MAXX will spray on the shirt.  

Here we take a look at how to use the touch screen interface and change the amount of pretreatment that can be applied. In addition, we show how to use the FLUID PRESETS to change the label and amount of pretreatment applied for the four preset buttons on the SPRAY...

We cover how to un-crate and setup your Viper MAXX pretreatment machine and show you how to get started spraying and learning how to use the machine.  

The Viper MAXX DTG Pretreatment Machine is truly a revolutionary new way to help you achieve the best possible pretreatment application. This results in the potential best direct to garment prints you can achieve. Learn how the MAXX will change the way you pretreat.

3.7.2 Ink Needle Replacement (CMYK) Tools Needed: Small flat head screwdriver Phillips screwdriver Needle Plate Fitting Assy (mP-i series) (P/N: 150582-0001) Ink needles can be clogged with improper maintenance or inactivity. Ink will dry within the needle resulting in bad ink flow and poor printing results. Depending on which needle...

The contact black can be damaged if ink or moisture is on the contacts, resulting in a bad cartridge read out or error message. This can also affect the ink replacement consumption calculation within the printer. Each cartridge reader assembly will have a contact block chip. Newer model printers will have...

3.7.1 Needle Plate-Pin Shift Assembly Replacement Tools Needed: Small flat head screwdriver Phillips screwdriver Needle Plate-Pin Shift Assembly (P/N: 150479-001) (1) Begin by removing the ink bay cover. (2) Remove the 4 screws holding the metal sheet to the bottom cover. (3) In order to replace the Needle Plate-Pin Shift...

3.6 Ricoh Carriage Controller Board Replacement Tools Needed: Phillips Screwdriver Ricoh Gen 4 Carriage Controller (P/N: 51-200003-001) Ricoh Carriage Controller can be damaged by moisture or ink coming in contact with the board. Electrical surges or improper cable connections can also cause the board to become damaged. A red LED...