Support Articles

Your SWF 1501 Embroidery Machine upon arrival What your commercial embroidery machine might looks like when it arrives? The majority of new embroiderers start with a single-head machine and move on from there. Though sewing quality and operational features vary from brand to brand, the typical single head can handle...

Garment Printer Ink is now a distributor of Roland Products, offering a wide range of high-quality inks and supplies for use with Roland digital garment printers. These products are specifically designed to work seamlessly with Roland printers, providing excellent color reproduction and durability on a variety of fabrics. The partnership...

Congratulations on the purchase of your brand new Ri1000! In order to move forward, you must solidify a date and time to link up with a GPI Support technician for your remote install.  PLEASE DO NOT ATTEMPT INSTALLING YOUR PRINTER WITHOUT A GPI TECHNICIAN AS THIS WILL VOID YOUR WARRANTY Please read through the...

When using digital heat FX RIP software there is a setting in the Color Adjust that puts a border around your image.  To toggle this on or off, go to the color adjust tab and turn off “enable Ink Removal”

download the PDF on the Pearl PTM Solenoid replacement disassembly and cleaning

Download the PDF on the Pearl Elite Solenoid Replacement disassembly and cleaning

You cannot use Forever Laser Dark in the iColor 550 as it 100% won’t work correctly. You absolutely have to use the iColor 550 2 step standard media  The attached internal bulletin explains the issue.

Some transfer papers do not have a back marking on the B paper which might make it difficult to tell what side is what. There is always a description in the instructions indicating what side of the B paper is the adhesive side, but the easiest way to determine this...

trHere are some tips to resolve the issue and explain what’s happening: The culprit is usually excessive static, due to the current climate of low humidity (ie this happens every year in the winter). We see this in all the transparent medias that have a tendency to stick together. Neutralize...

Sometimes in shipping or in regular use your belt that controls the platen movement might loosen up which creates ghosting or blurred vision prints like the one below. To tighten the belt you need to get to the left side of the printer on the power plug side. Take out...

Are you familiar with the extensions after your images? There are so many image formats that it’s so easy to get confused! File extensions like .jpeg, .bmp, .gif, and more can be seen after an image’s file name. Most of us disregard it, thinking there is no significance regarding these...