Terms of service

Last updated: June 25, 2026

Overview

This website is operated by GPI Supplies. Throughout the site, the terms “GPI Supplies,” “we,” “us,” and “our” refer to GPI Supplies. GPI Supplies offers this website, including all information, products, tools, resources, content, and services available from this site, to you, the user, conditioned upon your acceptance of these Terms of Service and any additional policies referenced here.

By visiting our website, creating an account, placing an order, requesting a quote, submitting artwork, purchasing products or services, using local pickup, or otherwise interacting with our website, you agree to be bound by these Terms of Service. These Terms apply to all users of the site, including browsers, customers, vendors, merchants, resellers, contributors of content, and anyone who accesses or uses the website.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you may not access the website, purchase products, or use our services.

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell products and services online.

Section 1 — Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.

You may not use our products, services, website, content, or resources for any illegal, unauthorized, infringing, unsafe, or prohibited purpose. You agree not to violate any applicable laws, including copyright, trademark, intellectual property, export, safety, tax, shipping, or consumer protection laws.

You must not transmit viruses, malware, worms, destructive code, automated scraping tools, or any software or behavior intended to damage, interrupt, overload, or interfere with the website or our systems.

A breach or violation of these Terms may result in cancellation of orders, suspension of account access, refusal of service, or termination of your ability to use our website or services.

Section 2 — General Conditions

We reserve the right to refuse service, cancel orders, limit quantities, restrict account access, or decline transactions at our sole discretion, including but not limited to suspected fraud, pricing errors, inventory issues, abusive behavior, unauthorized resale activity, payment concerns, or misuse of our website.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over various networks or changes to conform to technical requirements of connecting networks or devices. Payment card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, reverse engineer, or commercially misuse any portion of the website, service, product data, pricing data, descriptions, images, artwork, resources, or access to the website without our express written permission.

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the Terms.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to provide accurate information on our website, including product descriptions, compatibility details, pricing, availability, shipping estimates, specifications, images, and educational resources. However, we do not guarantee that all information is always accurate, complete, current, or error-free.

Product information may be provided by manufacturers, distributors, suppliers, or third-party sources. Specifications, compatibility, packaging, labeling, colors, part numbers, included accessories, and availability may change without notice.

Information on this site is provided for general guidance only and should not be relied upon as the sole basis for making purchasing, technical, installation, production, repair, or business decisions. You are responsible for confirming product compatibility, equipment requirements, workflow needs, and intended use before purchasing.

We reserve the right to modify site content at any time, but we have no obligation to update any information on our website.

Section 4 — Products, Equipment, and Services

GPI Supplies sells printing equipment, printer parts, inks, films, powders, media, vinyl, heat transfer materials, embroidery supplies, UV/DTF/DTG/sublimation/wide format supplies, accessories, and related products and services.

Certain products may be available exclusively online, in limited quantities, or by special order. Products and services are subject to availability and may be discontinued, substituted, backordered, delayed, or updated without notice.

We reserve the right to limit sales by person, business, account, geographic region, jurisdiction, quantity, or order type. We may exercise this right on a case-by-case basis.

We do not guarantee that any product, equipment, supply, ink, film, powder, transfer, print, accessory, workflow, or service will meet every expectation, production environment, substrate, garment, printer, or application. Results can vary based on equipment condition, humidity, temperature, storage, maintenance, operator experience, software settings, substrate quality, curing, pressing, pretreatment, artwork quality, and other variables outside our control.

Section 5 — Pricing, Promotions, and Availability

Prices for products and services are subject to change without notice. We reserve the right to modify or discontinue any product, service, promotion, discount, bundle, reward, financing offer, or website feature at any time without notice.

We may correct pricing errors, promotional errors, typographical errors, inventory inaccuracies, shipping errors, or product information errors at any time, including after an order has been placed. If an order is affected by an error, we may contact you with the corrected information, cancel the order, or issue a refund.

Discounts, promotions, rewards, coupons, bundles, free shipping offers, and special pricing may not be combined unless expressly stated. Promotions may be modified, limited, or ended at any time.

Section 6 — Orders, Billing, and Account Information

You agree to provide current, complete, and accurate billing, shipping, contact, tax, and account information for all purchases. You agree to promptly update your account information so we can process orders, contact you, and complete transactions.

We reserve the right to refuse, cancel, hold, or limit any order, including orders that appear to be fraudulent, inaccurate, abusive, placed by unauthorized resellers, placed with incomplete information, or placed in violation of these Terms.

If we modify or cancel an order, we may attempt to notify you using the email address, phone number, billing address, shipping address, or account information provided at the time of order.

You are responsible for ensuring your shipping address, billing address, email address, phone number, and order details are accurate before submitting payment. We are not responsible for delays, misdelivery, lost packages, or additional costs caused by incorrect or incomplete information provided by the customer.

Section 7 — Shipping, Delivery, and Local Pickup

Shipping options, rates, delivery estimates, same-day shipping offers, free shipping offers, and transit times may vary based on product type, order value, weight, dimensions, destination, carrier, inventory status, cutoff time, weather, holidays, weekends, and other factors.

Shipping and delivery dates are estimates only and are not guaranteed unless expressly stated in writing. Carrier delays, weather events, address issues, customs delays, high-volume periods, backorders, manufacturer delays, and other circumstances outside our control may affect delivery.

Local pickup may be available for eligible orders. Pickup timing depends on inventory availability, order processing, business hours, and order readiness. You should wait for pickup confirmation before arriving to collect an order.

Risk of loss may transfer to you once an order is delivered to the shipping carrier, delivered to the address provided, or picked up by you or your authorized representative, subject to applicable law.

If a package is lost, damaged, delayed, or marked delivered but not received, you must notify us promptly so we can assist with carrier claims where available. Carrier claim approval is not guaranteed and may be subject to carrier policies.

Section 8 — Returns, Exchanges, Cancellations, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return Policy and any product-specific terms listed on the applicable product page, quote, invoice, or order confirmation.

Certain products may be final sale, non-returnable, or subject to restrictions, including but not limited to opened consumables, inks, powders, films, custom products, special-order items, electrical parts, printer parts, used items, clearance items, equipment, software, and products that cannot be resold due to condition, handling, installation, contamination, or manufacturer rules.

Returned items must meet the requirements of our Return Policy. Shipping fees, handling fees, payment processing fees, restocking fees, and return shipping costs may be non-refundable where permitted by law.

Order cancellation requests are not guaranteed. Orders that have already shipped, entered production, been prepared for pickup, been special ordered, or been processed by a manufacturer or supplier may not be eligible for cancellation.

Section 9 — Custom Print Services, Artwork, and Submitted Files

If you submit artwork, logos, graphics, designs, print files, gang sheets, instructions, or other materials for custom printing or production services, you are solely responsible for ensuring that the submitted content is accurate, print-ready, properly sized, spelled correctly, legally authorized, and suitable for the intended use.

You represent and warrant that you own or have permission to use any artwork, logos, trademarks, copyrighted content, photographs, designs, fonts, names, likenesses, or other intellectual property submitted to us.

We are not responsible for errors in customer-submitted files, including but not limited to spelling errors, low-resolution artwork, transparent backgrounds, incorrect sizing, incorrect colors, missing elements, poor file quality, incorrect orientation, unwanted borders, gang sheet layout errors, or design issues that appear in the submitted file.

Colors shown on screens may differ from printed output due to monitor settings, file setup, print method, material, coating, ink behavior, curing, pressing, lighting, and production variables. Exact color matching is not guaranteed unless expressly agreed in writing.

We reserve the right to reject, cancel, or refuse production of any submitted artwork or custom order that we believe may be unlawful, infringing, offensive, unsafe, misleading, or otherwise inappropriate.

Section 10 — Product Compatibility, Technical Guidance, and Support

GPI Supplies may provide product guidance, compatibility information, setup recommendations, troubleshooting suggestions, educational content, videos, guides, blog posts, or support resources. This information is provided for general assistance only.

You are responsible for confirming that any product, part, supply, equipment, software, ink, film, powder, media, accessory, or workflow is compatible with your printer, equipment, application, production environment, and intended use.

Any guidance provided by GPI Supplies does not replace manufacturer instructions, safety documents, SDS/MSDS sheets, equipment manuals, certified technician service, or professional advice. You agree to follow all manufacturer instructions, maintenance requirements, safety procedures, storage guidelines, ventilation requirements, and operating procedures.

We are not responsible for damage, downtime, failed output, wasted materials, lost production, equipment malfunction, voided warranties, or other losses caused by improper installation, improper use, incompatible products, lack of maintenance, environmental conditions, operator error, or failure to follow manufacturer instructions.

Section 11 — Equipment, Manufacturer Warranties, and Repairs

Equipment, machines, parts, accessories, and certain branded products may be covered by manufacturer warranties, if applicable. Warranty terms, service requirements, exclusions, approval, repair timing, and replacement decisions are determined by the manufacturer unless otherwise stated in writing by GPI Supplies.

GPI Supplies does not independently guarantee manufacturer warranty approval, service turnaround time, replacement availability, parts availability, or manufacturer decisions.

Installation, setup, training, repairs, maintenance, and technical services may be subject to separate terms, fees, scheduling, availability, service area restrictions, and manufacturer requirements.

You are responsible for proper equipment use, maintenance, cleaning, storage, ventilation, compatible consumables, and operating conditions.

Section 12 — Third-Party Tools, Apps, Financing, and Links

We may provide access to third-party tools, payment providers, financing providers, carrier tools, manufacturer resources, apps, embedded content, or links. These third-party resources are provided “as is” and “as available” without warranties, representations, or endorsement by GPI Supplies.

Third-party links may direct you to websites or services not owned or controlled by us. We are not responsible for the content, accuracy, policies, practices, fees, approvals, data handling, product claims, warranties, or services of third parties.

Any use of third-party tools or services is at your own risk and subject to the terms and policies of the applicable third party.

Section 13 — User Comments, Reviews, Feedback, and Submissions

If you submit reviews, comments, feedback, ideas, suggestions, photos, videos, testimonials, social media content, product questions, or other materials, you grant GPI Supplies a non-exclusive, worldwide, royalty-free, perpetual right to use, reproduce, edit, publish, distribute, display, and adapt that content for business, marketing, website, product, customer service, and operational purposes.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You also agree that your submissions will not contain unlawful, abusive, defamatory, obscene, misleading, harmful, or malicious content.

We may, but are not obligated to, monitor, edit, remove, or refuse content that we determine violates these Terms or is otherwise inappropriate.

Section 14 — Personal Information

Your submission of personal information through the website is governed by our Privacy Policy. By using the website or placing an order, you agree that we may collect, use, process, and share information as described in our Privacy Policy.

Section 15 — Prohibited Uses

In addition to other prohibitions in these Terms, you are prohibited from using the website, products, services, content, or resources:

(a) for any unlawful purpose;
(b) to solicit others to perform unlawful acts;
(c) to violate any law, regulation, ordinance, or rule;
(d) to infringe upon or violate our intellectual property rights or the rights of others;
(e) to submit false, misleading, fraudulent, or inaccurate information;
(f) to upload or transmit viruses, malware, or malicious code;
(g) to interfere with or circumvent website security features;
(h) to scrape, crawl, copy, harvest, or collect website data without authorization;
(i) to spam, phish, pharm, pretext, or impersonate others;
(j) to harass, abuse, defame, threaten, intimidate, or discriminate;
(k) to submit artwork, content, or files that you do not have the right to use;
(l) to purchase or use products in an unsafe, unauthorized, or illegal manner;
(m) to engage in fraudulent chargebacks, payment abuse, return abuse, coupon abuse, or rewards abuse; or
(n) to interfere with the operation of our website, business, customers, suppliers, carriers, or service providers.

We reserve the right to terminate your use of the website or services for violating any prohibited use.

Section 16 — Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, error-free, or free from inaccuracies.

Except as expressly stated by us in writing, the website, services, products, content, and materials are provided “as is” and “as available” without warranties or conditions of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, durability, title, non-infringement, compatibility, performance, and suitability for a particular workflow or production environment.

Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions may not apply to you.

Section 17 — Limitation of Liability

To the fullest extent permitted by law, GPI Supplies and our owners, officers, directors, employees, affiliates, partners, agents, contractors, suppliers, service providers, licensors, and representatives shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or exemplary damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost sales, lost production, business interruption, downtime, wasted materials, replacement costs, loss of data, equipment damage, failed output, missed deadlines, shipping delays, or any similar damages arising from your use of the website, products, services, content, or any product purchased through the website.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in those jurisdictions shall be limited to the maximum extent permitted by law.

Section 18 — Indemnification

You agree to indemnify, defend, and hold harmless GPI Supplies and our owners, officers, directors, employees, affiliates, partners, agents, contractors, licensors, suppliers, service providers, subcontractors, and representatives from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorneys’ fees, arising out of or related to:

(a) your breach of these Terms;
(b) your violation of any law or third-party right;
(c) your misuse of the website, products, services, or content;
(d) your submitted artwork, files, designs, logos, trademarks, or content;
(e) your use or resale of products purchased from us;
(f) your improper installation, maintenance, storage, handling, or use of products or equipment; or
(g) any dispute between you and your customer, client, vendor, or other third party.

Section 19 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions shall remain valid and enforceable.

Section 20 — Termination

These Terms remain effective unless and until terminated by either you or us. You may terminate these Terms by ceasing use of the website and services.

We may terminate or suspend your access to the website, services, account, or order activity at any time if we believe you have violated these Terms or engaged in conduct that may harm GPI Supplies, our customers, our suppliers, our systems, or any third party.

Obligations and liabilities incurred before termination shall survive termination of these Terms.

Section 21 — Entire Agreement

These Terms of Service, together with any policies or operating rules posted by us on the website, constitute the entire agreement between you and GPI Supplies regarding your use of the website, products, and services.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 22 — Governing Law

These Terms of Service and any separate agreements by which we provide products or services to you shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles, unless otherwise required by applicable law.

Section 23 — Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

Section 24 — Contact Information

Questions about these Terms of Service should be sent to:

GPI Supplies
400 Oser Avenue, Suite 800
Hauppauge, NY 11788
United States

Email: sales@gpisupplies.com
Phone: (631) 858-0114