Support Articles

Reasons and Solutions: 1. Printer thinks the ink cartridge is out of ink **Because the DTG uses a Bulk Ink System the standard Epson ink chip counters often need resetting. Because so much White Ink is used the white ink chips usually need resetting. Turn the machine off and unplug the power cord to reset the ink chips. Prevention: Turn the machine off and unplug to reset the ink chips every 5 to 10 shirts depending on how much white ink is being printed.

Reasons and Solutions: 1. Printer thinks the ink cartridge is running out of ink **Because the DTG uses a Bulk Ink System the standard Epson ink chip counters often need resetting. Because so much White Ink is used the white ink chips usually need resetting. Turn the machine off and unplug the power cord to reset the ink chips.

REASONS AND SOLUTIONS: 1. Vertical gaps is either a dirty encoder strip or a damaged encoder strip **Clean or replace encoder strip. Prevention: Follow suggested maintenance routine. 2. Horizontal gaps is a misaligned encoder wheel sensor **Call support for help to determine if it can be repaired or if it needs replacing. Reasons for Banding on the DTG REASONS AND SOLUTIONS: 1. Print head is not primed **Run several head cleanings using the Ink button on the control panel. 2. Print head jets are clogged **Flush the inks with distilled water thoroughly. Flush the lines with cleaning solution to remove most of the residue. Run head cleanings from the control panel with cleaning solution in the print head just like ink. Let cleaning solution soak in the print head for a few hours and run a few more head cleanings with the Ink button on the control panel. Flush cleaning solution and refill the system with ink. Print a nozzle check or a test image to see if the jets are unclogged. **Replace print head. Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again. 3. Damper is clogged **Replace damper Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again. 4. Damper has a hole **Replace damper 5. Capping station needs cleaning **Use the syringe to apply window cleaner on the capping pad. Push the Ink Fill button to draw the window cleaner through the Waste Ink system. **Clean the rubber rim around the capping pad to remove any strands of dry ink that could interfere with the capping station forming a seal with the print head. Prevention: Follow suggested maintenance routine. 6. Blocked breather holes on ink bottle caps **Make sure the small holes on the caps are not blocked or clogged. Clear anything that is blocking the hole. Make sure no debris falls into the ink. Prevention: Follow suggested maintenance routine. 7. Printer needs a head alignment **Run a head alignment from the maintenance section of the Epson Stylus Photo 2200 driver. Head alignment can not be run with white ink in the system. It must have seven colors.

Learn the common reasons behind washing out or fading in direct-to-garment shirts and find effective solutions in this guide.

Access detailed instructions for garment printing by downloading this user manual.