Support Articles

Caution - The maintenance tank must be reset before the ink level drops below 20%. It is recommended to reset the tank after the ink level drops below 50%. Before resetting it, empty the maintenance tank of all remaining ink.   Remove the maintenance tank. Open the maintenance tank cover. Lift...

The Melco G3 uses refillable 160ml cartridges. These cartridges will need to be filled with the appropriate ink prior to inserting them into the printer. Note: white ink cartridges should be vigorously shaken for 3-5 seconds before use and weekly. Filling the Ink Cartridges Remove the rubber seal from the...

Printer Location The location of the printer can impact print quality as well as ease of use. When selecting a location for the Melco G3, consider the following. Is the surface level and stable? The surface on which the printer sets should be able to support the full weight of...

The filter used in the WIMS system is a consumable, disposable item, and should be replaced at least once per month – more frequently during periods of high white ink consumption. Disconnect power to the WIMS unit so that the white ink is not circulating. Carefully disconnect the luer connectors...

Once the print job has completed the table will move out to the load position providing you with access to remove the garment. Gently lift the platen frame up to gain access to the garment. When you remove the garment it is recommended that, with your back to the printer,...

Tools needed for installation: 2.5mm Metric Hex Driver 3mm Metric Hex Driver Needed Parts: Sleeve Table Adapter Plate Two (2) Short Table Interface Brackets Four (4) M4 Countersunk Hex Screws Installation Instructions Remove the Standard Frame Table from the machine. Loosen and remove the hardware – 4 screws – at...

Tools needed for installation: 2.5mm Metric Hex Driver 3mm Metric Hex Driver Needed Parts: Small Table Adapter Plate Two (2) Short Table Interface Brackets Four (4) M4 Countersunk Hex Screws Installation Instructions Remove the Standard Frame Table from the machine. Loosen and remove the hardware – 4 screws – at...

Tools needed for installation: 2.5mm Metric Hex Driver 3mm Metric Hex Driver Needed Parts: Polo Table Four (4) M4 Countersunk Hex Screws Installation Instructions Remove the Standard Frame Table from the machine. Loosen and remove the hardware – 4 screws – at each corner of the table using the 3mm...

Tools needed for installation: 2.5mm Metric Hex Driver 3mm Metric Hex Driver Needed Parts: T-Shirt Table, Large Four (4) M4 Countersunk Hex Screws Installation Instructions Remove the Standard Frame Table from the machine. Loosen and remove the hardware – 4 screws – at each corner of the table using the...

Tools needed for installation: 2.5mm Metric Hex Driver 3mm Metric Hex Driver Needed Parts: T-Shirt Table, Universal Four (4) M4 Countersunk Hex Screws Installation Instructions Remove the Standard Frame Table from the machine. Loosen and remove the hardware – 4 screws – at each corner of the table using the...

With all troubleshooting it is critical to test in a controlled environment.  A controlled environment is one where you start in a known good working state and only change a single variable in order to isolate the root cause of the problem. All troubleshooting will require a Nozzle Check test print in...

Melco G2 - Error Codes Error Code Explanation Answer 01001D This can occur during machine initialization but may occur during or after printing if the printer settings are not correct. This error indicates the Print Head Carriage is commanded to move and no movement occurs. The error is usually a...

Guidelines for Storage and Handling of Inks Shake ink cartridges each day before use to ensure the best possible printing results When handling inks make sure to wear gloves and protective goggles. Avoid skin and eye contact with inks. Store the ink and ink cartridges in a cool dark place....

The Linear Encoder Strip is a clear film that is etched with a many vertical lines that are read by an encoder sensor located on the Print Head Carriage (see picture below). The sensor and encoder strip work together to report the position of the Print Head Carriage back to...

Cleaning solution cartridges are used when the machine is to be prepared for storage or for purging the Ink Delivery System of ink.  These must be filled prior to use and are keyed and labeled according to the bay they should be inserted into. Remove the cartridge filling port cap...